A European Pharma Multinational Client : Multi Cloud Migration
What was the challenge?
A large European Multinational Pharma company engaged GenZeal consulting team where we drove
one of the complex Technology Transformation programs, working closely with in-house team of
client and enterprise program management office. Collaboration was essential for a scale of this size,
as we had to build internal alignment with various Application teams in managing the scale and pace
of change. We created the pathways for smoother transition and to enable sustainable operations.
Measurement tools and performance criteria were held to the highest standards with near zero
downtime of migrated applications. Company leaders already knew digital transformation was vital to
the customer experience and recognized that upskilling their staff on the latest technologies.
The challenge was bringing that vision to life while navigating complex regulatory, privacy and
cybersecurity concerns. We needed to weave risk and compliance considerations into its cloud
transformation plans from core design phase to deployment. With our knowledge of AWS & Google
Cloud and a compliance vision we supported the Application users in this case physician- and
researcher-community constantly providing innovation pivot.
Value Delivered:
- Provided Migration from Private to a Cloud-based Container Solution across 100 plus
Applications, available anytime, anywhere across Business groups.
- Scalable to 50 K users from current 25k user base
- Lowered deployment time to less than 15 minutes compared to 2 hours.
- Increased revenue: enables our client to target additional customers with a more cost-friendly
offering.
- Setting up of Regulatory Compliance framework aligned to Industry best practices.
- In house enabled Delivery model, Created Cloud CoE within the client teams with clear roles
and responsibilities to enable a future operating model.
A US based Travel & Logistics Firm
What was the challenge?
The Client had multiple CX centres across central and regional across 25 cities. They were looking
to lower their cost of operations, reduce time, and improve their response times. Travel and logistics
firm engaged GenZeal consulting team where we performed an assessment of existing setup and
recommended a Transformational plan to move to Cloud based Digital self-service setup.
Value Delivered:
- We enabled Building of AWS based Cloud Contact centre platform and Business analysis to
support businesses innovate and grow.
- We also helped Migrating the marketing system to the cloud, from infrastructure to
applications.
We enabled a flexible and swift client responses for marketing workload
thereby saving on Infra costs by 45% in moving to a Global Cloud.
Whole operation was executed within a period of 45 days.
- We developed a plan aligned to SRE framework for Automated and Integrated operations.
A US based Manufacturing Company
What was the Challenge?
A US based Manufacturing company having separate system for each Global manufacturing
environment built on monolithic systems. The MES system provides information about
Product Automation control, operation control in product line, quality etc. Client was unable to respond
to rapid market changes and complexity that has increased dramatically over the years. In addition, the
manufacturing innovations based on new IoT, AR/VR, Sensor technologies has been growing,
client was unable to look at Digital transformation as a holistic play.
Value Delivered:
- A phased Cloud based migration approach for MES solutions designed across multiple
phases a “Lift and shift” architecture approach with simple move of existing on-
premises MES software to an off-premises cloud infrastructure thereby reducing on Total cost
of ownership of Infrastructure elements a savings of over $ 1.2 M over 2 year period.
- Addition of SaaS based offerings integrated into digital representations of factories for
process optimization, simulation, scenario analysis amongst other use cases.
- The GenZeal provided scenario analysis and a plan that leveraged digital twin of operations
to simulate changes to operations such as new shifts, maintenance downtime, or availability.
- We provided with Azure aligned Cloud-based architecture enhancement, blueprints for
convert monolithic architecture to Micro Service Architecture which supports independent
functional units, standardized and automated CI/CD process, a PaaS-based standardized
development environment supported in house and an operation aligned to Site Reliability Engineering Principles.
Providing An Agile Applications Front End Strategy Roadmap
A Global Pharmaceutical Firm
What was the Challenge ?
A Global pharmaceutical firm wanted an effective multichannel Customer Experience journeys for so
that it could differentiate customer journeys via relevant, simple, trusted content and interactions,
requiring Digital experiences to be built that are aligned customer needs and business goals. The
Consulting engagement produced a plan that was focused on support at the global and market levels,
providing context and best practices from pharma and adjacent sectors that provide effective
multichannel models and strategies that are Digital-First aligned.
Value delivered
- Developed a digital customer engagement framework to assess the end-to-end process for
customer engagement.
- We mapped client journey gaps and improvement areas identified.
- A Digital First aligned vision and model was created and GenZeal facilitated the co-creation
and co innovation workshops across multiple client management teams and validated gaps,
came up with an ideation model and aligned quick wins on the prototypes and developed a
long-term solutions roadmap using Adobe Cloud offerings
- The digital customer engagement assessment enabled newer markets onboard and identified
region specific focus areas on its transformation journey. The success of the framework led to
the company adopting it in other key markets.
Empowering Medical care with Cloud technologies
What was the Challenge :
A US based Healthcare Provider was looking to optimise on their existing legacy environment to bring
agility and scale to their Patient engagement /care systems. They were to move from an on-premises
data systems for the innovative possibilities of the cloud. The healthcare provider organization
wanted to be at the forefront of that shift harnessed Google Cloud to help improve patient care and
engagement and enrolment systems. The challenge was to define that Cloud Journey pivoted around
Healthcare Compliance model and a Digital vision while navigating complex regulatory, privacy and
cybersecurity concerns. Patient health information is sensitive and highly regulated, historically
making the healthcare industry more cautious than other sectors in adopting cloud technology.
Value Delivered
- Setting up a Secure and Resilient IT Infrastructure using Google Cloud with rapid migration
model done by their in-house IT teams unlocked savings to the tune of $1 M.
- Laying the foundation for a cloud-first strategy to enable future technologies.
- Compliance alignment with HITRUST, HIPAA, GxP Standards
- Zero down time led migration.
- Increased its agility and reduced its IT complexity, while accelerating innovation
and product development.
Operational cost reduction and use of AI and Automation for Defect Management
What was the Challenge?
The client wanted to reduce operating costs while improving efficiency in terms of its IT and QA
operational efficiencies & capabilities. Continuous process improvement using a platform-based
approach while having a consistent testing process and tools in place. GenZeal developed a formal
process and approach for metrics collection and reporting system as part of the project at an activity
level mapping them on Human vs Automatable elements.
Value Delivered
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Achieving rapid closure by managing defects and issues.
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Obtaining improved project management through transparency and improved reporting
systems
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Improved Automation by 40%
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Bug efficiency improvement and Improved sprint completion time by 20%
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30% reductions in costs to the tune of $ 2.2 M over 2 years.
Helping Global Insurance client manage the Complex RFP Process
What was the Challenge?
One of insurance leaders for health, property and casualty, with more than a million policies, made
the decision to revamp their Application platform and modernize their Application stack. that would
help expedite its digital ambitions and transform their legacy systems. Engagement was to develop a
Technology and Business model and create an RFP for this complex migration process. Engagement
also included analysis and comparative evaluation of the Cloud IT Services providers proposals. The
client, wanted to bring clarity to its Architecture function to enable it to work more efficiently with other
key teams in Business and IT and to deliver greater business benefits to the organisation. GenZeal
was engaged to design and provide advice on how to take forward a new Operating Model, this was
done by understanding the current issues, design goals
Global Manufacturing firm using India GCC to deliver cost reduction and innovation
Client Challenge
Challenging market conditions had led our client, a global manufacturing, CIO organisation to embark
on a major cost reduction programme to protect margins. At the same time, the organisation also
embarked on a series of transformation programmes aimed at improving revenue and developing
innovative new digital products and services.
CIO had been tasked with reducing IT spend by 10%
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Reduce costs by 10% in 12 months timeframe.
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Building new capabilities required to support an ambitious digital agenda.
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Driving the IT modernisation and realign the SAP landscape investment and standardisation
of complex environment. Improved visibility to their Plant operations using Industry 4.0
journey and initiatives.
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Supporting the transformation of the business based on new services and new sales
capabilities.
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Continuing to support major business change projects such as mergers and carve outs of
business units.
Value Delivered
GenZeal was engaged to manage overall journey map creation and delivery of the cost benefits. A
complete review of SAP aligned downstream and upstream applications analysis, infrastructure,
networks and supplier contracts was assessed. Over 25 smaller projects were carved out for Cost
reduction initiatives. A new target operating model was developed in conjunction with the IT
leadership team was established using India offshore teams supplementing on additional capabilities.
The investments in new capabilities were offset by existing Cost take out models and alignment of
core IT functions across the organisation, and by establishing a revised location strategy that was
India based on a new Global Delivery Centre for applications. This resulted in 30% of roles in high-
cost locations moving to a new global delivery centre in an existing offshore site.